STAFF ONBOARDING GUIDE

Congratulations on being part of M.V Jamsine!
We’re so excited to have you abaord, and we look forward to working together to create a meaningful experience both for you as an employee and for our customers.

M.V. Jasmine is not just a place of work; it’s a community of individuals who come together under the sun & are dedicated to a unique experience.

The purpose of this Employee Handbook is to serve as a guide to who we are, what we value, and what we expect from each member of our team.
This Handbook provides essential information about our policies, procedures, and your role within our organisation.
We have developed it to act as a reference and resource to support your success and well-being while working with us.

This Handbook is accessible via this link, and you can refer to it when you have questions about our policies or practices.
It’s also important to stay up-to-date, as this Handbook may be revised periodically to reflect new policies, procedures, or regulations, updates to menus, tools, or process.

We will communicate any changes via email, and it is a condition of your employment to stay informed of these updates.
We are here to support you and ensure that your experience with M.V. Jasmine is both fulfilling and rewarding.

Our Mission

Showcasing a ‘Region on Rotation,’ floating between in-house and guest chefs, we serve the finest seasonal produce in a famous on-water setting, exploring the diversity & variety of the local region amongst the changing soundscapes of local & international musicians & artists.

A warm & welcoming service with a hint of fun & flair begins an unforgettable European-inspired experience to be enjoyed by all; friends, family & the like. Directed by the world around us, our menu explores the freedom of the season and dishes are intentional, inspired & inventive: an expression of a moment in time, supporting the farmers, growers and artisans, alongside an award-winning wine & spirit list exploring boutique producers & exciting varietals curated by local sommeliers, restaurants & distributors.
Together, we begin a unique opportunity in a sought-after destination that delights in location & celebrates community through food & service, to both inspire and enjoy.

Our Values

Our values define who we are and shape how we operate. They guide our daily decisions, inform our interactions with guests, and colleagues, and are central to achieving our mission.

HOSPITALTY
We are the hosts of a unique experience; bringing warmth & delight in every touch point - from booking, into all touchpoints of the journey abaord, from design and production to customer service.

INTEGRITY
Honesty, transparency, and accountability are at the heart of everything we do. We are committed to ethical practices, fair treatment of employees and Customers, and a culture of openness. Our integrity extends to every decision we make and every interaction we have, ensuring that our actions align with our words.

RESPECT
We believe that every person deserves respect, from our team members to our customers and partners.
This respect for people also translates into a respect for our craft, our materials, and the environment. We foster a collaborative and inclusive workplace where each individual’s contribution is valued.

SUSTAINABILITY
Environmental responsibility is central to our mission. From sustainable materials to environmentally conscious practices, we are dedicated to reducing our footprint and promoting sustainability.
This commitment is reflected in our choices, from the materials we source to the energy we use.

Our values are not just words; they are the foundation of our culture and our brand.
Every employee, from the showroom staff to our artisans, plays a crucial role in upholding these values and bringing them to life in our daily operations.

CUSTOMER SERVICE EXCELLENCE
At M.V. Jasmine, we are dedicated to providing an exceptional Customer experience.
Our approach to Customer service is personal, thoughtful, and tailored to the individual. We understand that purchasing jewellery is often a significant and personal experience, and we strive to make each Customer interaction meaningful and memorable.

PERSONALISED SERVICE
We make an effort to understand each Customer’s unique needs, tastes, and preferences.
This allows us to offer recommendations that resonate with them personally, creating a positive and impactful experience.

KNOWLEDGE & STORY-TELLING
Our jewellery is not just a product; it’s a story. We educate Customers on the origins, significance, and craftsmanship of each piece, helping them connect with their purchase on a deeper level.
Our team is knowledgeable about our materials, the design process, and the inspiration behind each collection, allowing us to provide a meaningful narrative that enhances the Customer’s experience.

RESPECT & CARE
Every Customer deserves respect, courtesy, and patience. We ensure that Customers feel valued and appreciated.
By creating a warm & welcoming environment and providing exceptional service, we aim to build lasting relationships with each of our customers.

Customer Service excellence is a responsibility shared by every team member.
Whether you are directly interacting with Customers in the showroom or supporting behind the scenes,
your work contributes to creating a positive customer experience that reflects the values of M.V. Jasmine.

TEAM DYNAMICS
Working at M.V. Jasmine means being part of a collaborative, respectful, and dedicated team.
We believe that our success is a collective achievement, built on the skills, commitment, and cooperation of each individual.

COLLABORATION
We work together to achieve our goals, and we recognize that the success of M.V. Jasmine relies on each person’s contribution.
Teamwork involves open communication, mutual support, and a willingness to help others.
We value collaboration and encourage each team member to share their ideas, insights, and talents.

ACCOUNTABILITY & OWNERSHIP
Every member of our team is accountable for their role and responsibilities.
This includes taking ownership of your tasks, following through on commitments, and recognizing that your work impacts the entire team.
Accountability also means acknowledging mistakes and learning from them, as we believe that growth and improvement are an integral part of success.

OPEN COMMUNICATION
Clear, open, and respectful communication is key to our team dynamics.
We encourage honesty, transparency, and constructive feedback. If there are issues or concerns, we address them directly and professionally, focusing on solutions rather than problems.

CODE OF CONDUCT

Respect for Yourself, your Team Members and Customers
Respect is one of our core values, and it’s essential to creating a positive workplace culture.
At M.V. Jasmine, we treat each other with respect, empathy, and understanding.
his includes respecting differences in background, experience, and perspective, and recognizing the value that diversity brings to our team.

INCLUSION & DIVERSITY
We believe that diversity enriches our team and helps us serve our customers better.Employees are encouraged to celebrate each other’s unique backgrounds, perspectives, and ideas.

PROFESSIONAL COMMUNICATION
Communication should be clear, constructive, and respectful. Avoid language that could be perceived as offensive, aggressive, or discriminatory.

ZERO TOLERANCE FOR HARASSMENT
We do not tolerate harassment of any kind. This includes verbal, physical, or visual forms of harassment, as well as unwelcome advances or inappropriate jokes.
If conflicts or misunderstandings arise, we encourage employees to address them professionally and respectfully.
Direct, constructive communication can often resolve issues before they escalate.
If further assistance is needed, you are encouraged to speak with your manager, who can provide support and guidance.

Respect also extends to our interactions with customers.
Our customers are central to our business, and every interaction reflects our commitment to professionalism and respect.
Even in challenging situations, we are expected to maintain a calm, courteous, and customer-focused approach.

Violations of our Code of Conduct will be taken seriously and may result in disciplinary action, up to and including termination of employment.
If you witness or experience behaviour that contradicts our Code of Conduct, report it to the Venue Manager.

EMPLOYMENT DETAILS

PAYROLL & PAY DETAILS

At M.V. Jasmine, we prioritize transparency and consistency in our payroll practices.
Employee’s must hold an ABN during their probation & contract work with M.V. Jasmine.

Employees are paid weekly, with wages deposited directly into your nominated bank account.
Our payroll system automatically deducts applicable taxes and superannuation contributions in accordance with Australian law
if you are offered a casual, part-time, or full-time contract beyond probation.

If you need to update your bank account or superannuation details, please email host payroll date to ensure that the changes are processed in time.

In addition to your base salary, certain roles may be eligible for performance-based bonuses or tip structures.
These incentives are designed to reward exceptional performance and align with M.V. Jasmine’s goals.
If you are eligible, the details of these incentives will be outlined in your employment contract.

WORK HOURS & BREAKS

Our standard work hours differ per day, per week, per cruise.
We ask that employees arrive punctually AT LEAST ONE HOUR BEFORE BOARDING and be ready to start work at their designated time.

If you require a different schedule due to personal commitments, please discuss this with your manager.

Please note, if you cannot make a shift that you elect for, it is your responsibility to fill this shift.

In the case of any unexpected delays in arriving at work, such as traffic issues, we ask that you inform your manager as soon as possible.
Communication is key in helping us manage team schedules effectively.

ATTENDANCE & ABSENCE
As a small, collaborative team, every role at is essential to our daily operations.
We understand, however, that personal or health-related issues may occasionally prevent you from attending work.

In the case of illness or unforeseen personal emergencies, please notify your manager with as much advance notice as possible.
Absences should also be recorded in our attendance tracking system, which helps us manage payroll and maintain accurate attendance records.

M.V. Jasmine has an abandonment policy whereby employees who do not report to work for three days without communication may be considered as having resigned.
If you find yourself unable to communicate due to unforeseen circumstances, please reach out as soon as possible to maintain clarity.

EMPLOYEE BENEFITS
We believe in recognizing and rewarding the dedication of our team.
Employees are eligible for a range of benefits designed to enhance your experience with us and support your well-being:

STAFF DISCOUNTS
50% off Sunset or Lunch Cruises
20% off Private Charters
Complimentary VIP Upgrade for your Birthday

PROFESSIONAL DEVELOPMENT OPPORTUNITIES
We support continuous learning and encourage various development programs, workshops, and training sessions tailored to enhance your skills and further your career at M.V. Jasmine.

REIMBURSEMENT OF EXPENSES

M.V Jasmine will reimburse employees for pre-approved, work-related expenses. To claim a reimbursement, you must obtain prior approval from your manager, and submit a claim form with original receipts.

Examples of reimbursable expenses include business travel, accommodation, meals, and other costs incurred for M.V. Jasmine business activities.
Please submit expense claims promptly, ideally within one month of incurring the expense. Late claims may be subject to additional scrutiny, so timely submission helps us streamline our financial management processes. Reimbursements will be processed through payroll and included in your next payment cycle.

PROBATIONARY PERIOD

The first one month of your employment at M.V. Jasmine probationary period, during which both you and the company can evaluate your fit within the team and your role.
During this time, you will receive feedback and have performance discussions to assess your progress.
At the end of the probation period, your manager will formally review your performance and, if satisfactory, confirm your ongoing employment.

If you have questions or need support during your probation, we encourage you to reach out to your manager or HR.
We are here to support your transition and success at M.V. Jasmine.

EXTERNAL ACTIVITY OUTSIDE OF EMPLOYMENT
M.V. Jasmine acknowledges that some employees may have other interests, roles, or business ventures outside of their primary employment with us.
While we support diverse interests, it is a condition of your employment that any external activity is disclosed to your manager to avoid potential conflicts of interest.

Activities that may present a conflict of interest, such as working for a competitor or a jewellery-related business, require formal approval via the External Activity and Outside Employment Form.
Unapproved conflicts of interest may be grounds for disciplinary action, up to and including termination of employment.

DIGITAL & SOCIAL MEDIA POLICIES

INTERNET, EMAIL & SOCIAL MEDIA USE
M.V Jasmine provides access to the internet and email for business purposes.
While limited personal use is permitted, we expect all employees to use these resources responsibly and in line with professional conduct.

Accessing inappropriate sites or excessive personal use that affects productivity is prohibited.
Email is provided for company business, and all communications through M.V. Jasmine’s email systems should reflect our brand and values.
We reserve the right to access and review your business email account if necessary to ensure compliance with our policies.
Avoid using email for gossip, sensitive discussions, or any content that could be perceived as offensive or discriminatory.

SOCIAL MEDIA POLICY

In today’s digital landscape, social media can have a powerful impact on our brand.
At M.V. Jasmine, we understand that many employees engage with social media, both personally and professionally.
However, we ask that employees exercise caution when posting content that may be associated with M.V. Jasmine, our customers, or other team members.

WORKPLACE HEALTH & SAFETY

At M.V. Jasmine, the health and safety of our employees, Customers, and visitors is our top priority.
We strive to create a work environment where everyone feels safe, supported, and protected.
Our commitment to safety extends to all aspects of our business, from our workshop and showroom to our office.

Our Workplace Health and Safety Policy can be found on your Employment Hero profile under documents

SMOKE-FREE & SUBSTANCE-FREE WORKPLACE

M.V. Jasmine promotes a healthy, smoke-free environment. Smoking, including the use of e-cigarettes, is prohibited in all areas of our premises, including outdoor spaces and company vehicles.
Employees who wish to smoke during the day should do so during unpaid breaks and away from M.V. Jasmine property.

If you choose to smoke during breaks, please do so offsite and in compliance with local smoking regulations.
Employees are encouraged to take steps to minimize any odour upon return, as we strive to maintain a pleasant environment for all team members and visitors.

ALCOHOL & DRUGS

M.V. Jasmine is dedicated to providing a safe, healthy, and productive work environment. As such, the use, possession, or distribution of illegal drugs is strictly prohibited on all company premises.
Employees are also expected to avoid the consumption of alcohol during work hours, except when explicitly permitted by the company during authorized events.

If you are taking prescription medications that could affect your ability to perform your role safely, please notify your manager.
Any information shared will be treated confidentially and is intended to ensure that appropriate safety measures are in place.

Violation of the alcohol and drug policy may result in disciplinary action, up to and including termination of employment.

USE OF PERSONAL VEHICLES

If you are required to use your personal vehicle for work purposes, please ensure that you hold a valid driver’s license, current vehicle registration, and comprehensive insurance.
M.V. Jasmine assumes no liability for accidents, fines, or vehicle damage incurred while using a personal vehicle for work.
Employees must comply with all road laws, including mobile phone restrictions while driving.
Any reimbursement for mileage will be in line with award rates.

PREGNANCY, PARENTAL LEAVE, FAMILY SUPPORT

SUPPORTING EXPECTING NEW PARENTS

M.V. Jasmine recognizes the importance of supporting team members who are starting or growing their families.
We believe that a supportive work environment contributes to a healthier, happier, and more productive workforce.
For employees who are expecting a child, adopting, or have family caregiving responsibilities, we provide several options to support you through this important life stage.

ADVISING OF PREGNANCY

If you are pregnant, we encourage you to inform your manager as early as possible to ensure your safety and comfort at work.
Early communication allows us to discuss any adjustments needed to accommodate you throughout your pregnancy, such as changes to your work schedule, or alterations to your duties if required.
M.V. Jasmine respects your privacy and understands that you may choose to keep your pregnancy confidential during the initial stages.
Please know that any information you choose to share will be treated confidentially and with respect.

TAKING LEAVE

M.V. Jasmine offers a variety of leave options to accommodate the diverse needs of our team.
In addition to statutory leave entitlements, we have established policies for annual leave, personal (sick) leave, compassionate leave, long service leave, and other types of leave.

All leave requests must be submitted in advance (except in cases of emergency) to ensure we have adequate coverage.
TWO WEEKS MINIMUM NOTICE IS REQUIRED.
Please discuss planned leave with your manager and submit your application via our leave management system.

Leave entitlements may vary based on employment type (full-time, part-time, casual), so please consult your manager if you have specific questions about your eligibility.

PERFORMANCE MANAGEMENT & PERSONAL GROWTH

COMMITMENT TO GROWTH & DEVELOPMENT.

We believe in fostering an environment where every employee has the opportunity to grow, improve, and thrive.

Our performance management process is designed to provide you with constructive feedback, recognize your achievements, and support your career development.
We aim to create a culture of continuous improvement, where each team member is encouraged to set personal and professional goals that align with the company’s vision.

Our approach to performance management is collaborative and supportive, focusing on the unique strengths and development needs of each individual.
By investing in your growth, we are building a stronger, more innovative, and resilient team.

PERFORMANCE REVIEW PROCESS

Employees will participate in formal performance reviews every month.
These reviews are an opportunity to reflect on your achievements, discuss challenges, and set future objectives.
During the review, your manager will provide feedback on areas such as job performance, Customer relations, teamwork, and adherence to company values.

The performance review process involves several steps:

1. Self-Assessment:
Prior to your review, you may be asked to complete a self-assessment. This allows you to reflect on your own performance, accomplishments, and areas for improvement.

2. Manager Assessment:
Your manager will assess your performance based on key performance indicators (KPIs), which may include metrics specific to your role, such as sales targets, project completion, or Customer feedback.

3. Feedback Discussion:
In the review meeting, your manager will share feedback based on both your self-assessment and their observations.
This discussion is intended to be open and constructive, encouraging a two way exchange of ideas.

4. Goal Setting:
Together, you and your manager will set realistic and achievable goals for the next review period.
These goals should align with both your personal development ambitions and the strategic objectives of M.V. Jasmine

5. Documentation:
A summary of the review, including feedback, goals, and any development plans, will bedocumented and shared with you.
This document serves as a record of your growth and progress.

Performance reviews are a valuable opportunity to engage in honest conversations about your career path, skill development, and any support you may need from the company.

DEVELOPMENT & TRAINING OPPORTUNITIES

We are committed to providing access to training programs and development opportunities to help you enhance your skills and advance in your career.
We believe that ongoing learning benefits both the individual and the organization, allowing us to remain innovative and competitive in a dynamic industry.

Professional development may include:

Workshops and Training Sessions:
Periodic training sessions are held to enhance skills relevant to your role, such as customer service, bar & floor training, new menu tastings & updates.

External Courses and Certifications:
For specialized skills that may require external training or certification, we may provide financial support or reimbursements for relevant courses, pending management approval.
Please discuss any external development plans with your manager.

Conferences and Industry Events:
We encourage attendance at industry events and conferences that provide networking and learning opportunities.
If you are interested in attending an event, submit a request to your manager outlining the potential benefits to your role.

• Internal Mentorship:
We offer mentorship opportunities, pairing newer employees with more experienced team members.
Mentorship fosters knowledge-sharing, provides support, and helps you navigate career development within the company.

Please reach out to your manager to explore available training opportunities.
We support and encourage your ambition to learn, grow, and make meaningful contributions to M.V. Jasmine

EQUAL EMPLOYMENT & ANTI-DISCRIMINATION

COMMITMENT TO AN INCLUSIVE & RESPECTIFUL WORKPLACE

We are committed to creating an inclusive, respectful, and fair work environment where every individual is valued for their unique contributions.
We believe that diversity enriches our workplace and strengthens our team.

Discrimination, harassment, or bullying in any form is strictly prohibited and will not be tolerated.

We are dedicated to providing equal opportunities for all employees, regardless of characteristics such as race, gender, age, disability, marital status, sexual orientation, or religious beliefs.
This commitment extends to all aspects of employment, including recruitment, promotion, training, compensation, and general working conditions.

GRIEVANCE HANDLING

RESOLVING ISSUES IN THE WORKPLACE

We value open communication and believes that issues are best resolved through honest and constructive conversations.
We understand, however, that sometimes grievances may arise. Our grievance handling process is designed to address and resolve issues in a fair, respectful, and confidential manner.

DICIPLINE & TERMINATION

We expect all employees to adhere to professional and ethical standards.
The discipline and termination policy provides a framework for addressing instances of misconduct, poor performance, or violations of company policies.
We strive to handle all disciplinary matters fairly and consistently.

PRIVACY & CONFIDENTIALITY

PROTECTING EMPLOYEE PRIVACY

M.V. Jasmine respects and values the privacy of its employees.
Personal information collected during the course of employment, such as contact details, bank information, and emergency contacts, is treated with the utmost confidentiality.
Access to personal information is restricted to authorized personnel and is used solely for legitimate business purposes.

DATA PROTECTION

Employees are responsible for maintaining the confidentiality of company data, Customer information, and intellectual property.
Data should not be shared, stored, or accessed in any way that could compromise the security of M.V. Jasmine.
If you suspect a data breach or unauthorized access to company information, please report it to HR immediately.

USE OF PERSONAL INFORMATION

Personal information may be shared withinM.V. Jasmine only as necessary to fulfill job-related duties or comply with legal obligations.
If personal information is to be disclosed for purposes other than those originally intended, we will seek consent from the affected employees.

EMERGENCY PROCEDURES

In the event of an emergency, such as fire, medical incidents, or security threats, M.V. Jasmine has established procedures to ensure the safety of all employees and visitors.
Emergency procedures are posted in prominent locations throughout our premises, and employees are required to familiarize themselves with the emergency exits and evacuation routes.

KEY EMERGENCY PROTOCALS INCLUDE

Evacuation Procedures:
In the event of an evacuation, please follow the instructions of your designated fire warden or manager.
Evacuate the building in a calm and orderly manner, using the nearest exit. Gather at the designated assembly point and await further instructions.

First Aid:
First aid kits are located in easily accessible areas of our premises. If you or someone else requires first aid, alert a trained first aid responder.
First aiders are identified in common areas for easy reference.

• Fire Safety:
Fire extinguishers are placed throughout the premises, and employees will receive basic fire safety training as part of the induction process.
Only use a fire extinguisher if you are trained to do so and if it is safe to attempt to contain the fire. Otherwise, evacuate immediately and call for help.
Please take all drills and training seriously. Familiarity with emergency protocols can save lives and reduce the potential for injury.

ENVIRONMENTAL RESPONSIBILITY

COMITMENT TO SUSTAINABILITY

M.V. Jasmine is dedicated to conducting our business in a way that is environmentally responsible and sustainable.
We recognize that our industry has an impact on the environment, and we are committed to reducing this impact through conscious practices, sustainable sourcing, and responsible waste management.

Our approach to sustainability is built on the following principles:

Reducing Waste:
We aim to minimize waste through efficient use of resources and by promoting recycling and responsible disposal practices.
Employees are encouraged to participate in waste reduction by minimizing paper use, recycling packaging materials, and responsibly discarding waste.

Sustainable Sourcing:
We strive to source materials that are ethically produced and environmentally friendly.

Community Engagement:
We are supportive of local initiatives and community programs that promote environmental awareness and sustainability.
Employees are encouraged to participate in company-sponsored events or volunteer activities that focus on environmental stewardship.

Employee Responsibility in Environmental Practices

Every employee at M.V. Jasmine has a role to play in minimizing our environmental impact.
Simple actions such as reducing paper usage, reusing materials, and recycling can collectively make a significant difference.

If you have suggestions on how we can improve our environmental practices, please feel free to share them with your manager.
We are always open to new ideas that align with our sustainability goals.

DIGITAL COMMUNICATION & CYBER SECURITY

RESPONSIBILE USE OF TECHNOLOGY

Responsible and ethical use of these resources is essential to protect company information, maintain security, and promote a productive work environment.

ACCEPTABLE USE

Business Purposes:
Use technology resources primarily for work-related purposes. Limited personal use is acceptable, provided it does not interfere with your duties or impact network performance.

Internet Use:
Browsing should be limited to business-related sites. Accessing inappropriate or illegal content is strictly prohibited.

DATA PROTECTION

In today’s digital world, cybersecurity is a critical priority. To protect company and Customer information, all employees must follow these cybersecurity practices:

Use Strong Passwords:
Create complex passwords and change them periodically. Avoid sharing passwords or writing them down in accessible places.

Beware of Phishing and Scams:
Be vigilant of emails or messages requesting sensitive information or urging immediate action. Report any suspicious communication to your manager.

Device Security:
Keep company devices secure. Report any lost or stolen devices immediately.

BOARDING

SUMMARY