GUEST SERVICES

$40 per hour permanent part time position | 25-30 hours

M.V. Jasmine | Guest Experience, Bookings & Administration

Join our team and be the friendly face behind an exceptional guest experience.

M.V. Jasmine is looking for a Guest Services & Bookings Coordinator to join our growing team and take ownership of our customer enquiries, bookings and day-to-day administration.

This is a varied role for someone who is highly organised, friendly, confident with customers and naturally solutions-focused.

You will be the first point of contact for many of our guests — helping them choose the right experience, making bookings, answering questions and ensuring everything runs smoothly from the initial enquiry through to their day onboard.

THE ROLE

You will be responsible for managing our day-to-day customer communications and bookings, including:

• Responding to customer emails and enquiries

• Answering incoming phone calls

• Managing new reservations and bookings

• Making booking changes and rescheduling customers

• Assisting customers with cancellations and booking queries

• Managing customer requests and finding positive solutions

• Following up enquiries and converting opportunities into bookings

• Providing friendly, professional and knowledgeable customer service

• Managing customer issues and resolutions

• Maintaining accurate booking information

• Using our Rezdy booking system — experience is ideal but training will be provided

• General business administration and data entry

• Supporting the wider team with day-to-day operational administration

• Liaising with customers, staff, suppliers and management

• Ensuring important information is communicated clearly to the team

YOU

We're looking for someone who genuinely enjoys helping people.

You will be friendly, positive and professional, with a natural ability to make customers feel looked after.

You are someone who:

• Has excellent organisation and time-management skills

• Is confident communicating with customers by phone and email

• Has excellent interpersonal and customer service skills

• Has a positive, can-do attitude

• Is calm and solutions-focused when dealing with customer issues

• Can manage multiple tasks and priorities at once

• Has strong attention to detail

• Is confident learning new systems and technology

• Can work independently and take initiative

• Is reliable, professional and well presented

• Enjoys being part of a team

• Is commercially minded and comfortable with sales and converting enquiries into bookings

EXPERIENCE

Previous experience in customer service, reservations, tourism, hospitality, travel, administration or sales would be highly regarded.

Rezdy experience is ideal but not essential — we can train the right person.

What matters most to us is your attitude, organisation, communication skills and ability to genuinely look after our customers.

WHY JOIN US?

M.V. Jasmine is a unique hospitality and tourism business offering beautiful experiences on the water, from public cruises and whale watching through to private celebrations and luxury charters.

You will play an important role in creating the guest experience before they even step onboard.

We are looking for someone who wants to become a valued part of our team, take ownership of their role and grow with the business.

If you're organised, positive, friendly and love making customers feel looked after, we'd love to hear from you.

Apply now with your resume and tell us a little about yourself and why you'd be a great fit for M.V. Jasmine.